• Partners •
Our Technology
Ecosystem
Brilliancy Path has curated a portfolio of technology partnerships based on a single criterion: the ability to deliver exceptional outcomes for our clients. Every partner in our ecosystem has been selected for their innovation, their reliability, their commitment to the Microsoft Teams platform, and their alignment with our standards for enterprise-grade performance and security.
AnywhereNow is a leading provider of Microsoft Teams-native customer experience and contact center solutions, helping organizations deliver smarter, more connected customer interactions through the power of AI and cloud technology.
WHAT THEY DO
AnywhereNow delivers AI-powered contact center and customer experience solutions built natively on Microsoft Teams and Azure. Their platforms unify voice, digital channels, and customer data into a single experience, enhanced with AI routing, agent assistance, and deep CRM integration.
WHY BRILLIANCY PATH PARTNERS WITH THEM
AnywhereNow combines AI-first innovation with deep Microsoft Teams integration, making it an ideal choice for organizations looking to modernize customer experience while maximizing their existing Microsoft investment.
IDEAL FOR
Organizations seeking a comprehensive, AI-powered CCaaS solution natively integrated with Microsoft Teams.
AudioCodes is a global leader in Microsoft voice and unified communications solutions, with more than two decades of experience helping organizations modernize their communications infrastructure and transition to cloud-based voice services.
WHAT THEY DO
Their AudioCodes Live platform delivers a complete portfolio of voice management, calling, contact center, and AI services for Microsoft Teams. This includes certified Session Border Controllers (SBCs), Direct Routing and Operator Connect services, AI-powered contact center solutions, and a full range of Microsoft-certified phones and Teams Room devices.
WHY BRILLIANCY PATH PARTNERS WITH THEM
AudioCodes provides the voice infrastructure foundation behind successful enterprise Teams deployments. Their deep Microsoft expertise and comprehensive portfolio make them a trusted choice for organizations modernizing their voice environment.
IDEAL FOR
Organizations migrating from legacy PBX systems, deploying Direct Routing or Operator Connect, or looking for a fully managed Microsoft Teams voice solution.
ComputerTalk is a trusted provider of enterprise contact center technology, helping organizations deliver seamless customer experiences through its Microsoft Teams-native ice Contact Center platform.
WHAT THEY DO
ComputerTalk’s ice Contact Center is a Microsoft Teams-certified contact center solution built natively within Teams. It provides advanced IVR routing, omnichannel engagement, CRM integration, and seamless transitions between chatbots and live agents.
WHY BRILLIANCY PATH PARTNERS WITH THEM
ice delivers enterprise-grade routing capabilities and deep Teams integration without the complexity of third-party workarounds, creating a seamless experience for both agents and customers.
IDEAL FOR
Organizations requiring advanced routing, IVR, and a fully Teams-native contact center experience.
CC4ALL delivers CC4Teams, an AI-powered contact center solution built natively for Microsoft Teams. By unifying voice, email, webchat, and messaging into a single platform, it helps organizations streamline customer interactions and improve agent productivity.
WHAT THEY DO
CONTACTCENTER4ALL (CC4ALL) delivers CC4Teams, a certified AI-powered contact center built natively for Microsoft Teams. The platform unifies voice, email, webchat, and WhatsApp into a single workspace, while AI-driven features improve efficiency and customer service. With deep Microsoft integration, CC4ALL provides a scalable, future-ready contact center solution.
WHY BRILLIANCY PATH PARTNERS WITH THEM
CC4ALL’s deep Microsoft integration and user-friendly approach align with Brilliancy Path’s focus on delivering exceptional customer and employee experiences. Their adoption of Microsoft Unify and Teams Phone Extensibility provides clients with a scalable, AI-ready platform that maximizes their Microsoft Teams investment while simplifying deployment.
IDEAL FOR
Organizations seeking a fast-to-deploy, omni-channel contact center solution natively integrated with Microsoft Teams, with a strong focus on AI-driven efficiency and unified agent experiences.
Luware is a leading Microsoft Teams customer experience provider, recognized for combining intelligent contact center capabilities with enterprise-grade compliance and recording solutions.
WHAT THEY DO
Luware delivers Microsoft Teams-native contact center and compliance recording solutions. Their platforms combine intelligent routing, real-time reporting, AI-powered analytics, and enterprise-grade recording capabilities to help organizations improve customer interactions while meeting regulatory requirements.
WHY BRILLIANCY PATH PARTNERS WITH THEM
Luware combines customer experience innovation with robust compliance capabilities, making them a strong choice for organizations seeking both operational efficiency and governance.
IDEAL FOR
Organizations looking for a Teams-native contact center with advanced recording and AI-driven analytics.
Landis Technologies specializes in practical, user-friendly Microsoft Teams solutions that help organizations streamline customer service, reception, and compliance operations.
WHAT THEY DO
Landis Technologies provides Teams-native solutions for contact centers, receptionist consoles, and compliance recording. Their platform combines advanced call handling, real-time analytics, and policy-based recording within a familiar Teams experience.
WHY BRILLIANCY PATH PARTNERS WITH THEM
Landis delivers powerful functionality with exceptional ease of use, backed by strong compliance standards and a customer-first approach.
IDEAL FOR
Organizations seeking a fast-to-deploy, Teams-native contact center or attendant console solution with strong compliance and reporting capabilities.
SIPPIO is a global cloud voice provider that simplifies PSTN connectivity for modern collaboration platforms, enabling organizations to scale voice services across international markets.
WHAT THEY DO
SIPPIO is a global cloud voice platform that enables PSTN connectivity for Microsoft Teams, Zoom, and Webex. Their Azure-native architecture simplifies global voice deployment while providing managed services and scalable connectivity across multiple regions.
WHY BRILLIANCY PATH PARTNERS WITH THEM
SIPPIO’s global reach and platform flexibility make them an ideal partner for organizations operating across multiple countries and collaboration platforms.
IDEAL FOR
Organizations requiring global voice connectivity, multi-platform support, or managed cloud voice services.
DeepDesk is an AI-focused software company dedicated to improving contact center performance through intelligent agent assistance and automation technologies.
WHAT THEY DO
DeepDesk provides an AI-powered Agent Assist platform that helps contact center agents work faster and more effectively. Its capabilities include real-time guidance, knowledge assistance, automated summaries, translation, and AI-generated responses across voice, chat, and email.
WHY BRILLIANCY PATH PARTNERS WITH THEM
DeepDesk delivers measurable improvements in agent productivity, customer satisfaction, and onboarding efficiency, making it a valuable component of any AI-driven customer experience strategy.
IDEAL FOR
Organizations looking to improve agent performance, reduce handling times, and enhance customer interactions through AI.
Microsoft is the global leader in productivity, collaboration, and cloud technologies, providing the foundation for modern workplace communications through Teams, Azure, and Microsoft 365.
WHAT THEY DO
Microsoft provides the foundation for modern communication and collaboration through Microsoft Teams, Azure, and Microsoft 365. Together, these platforms power voice, meetings, messaging, and customer engagement for organizations around the world.
WHY BRILLIANCY PATH PARTNERS WITH THEM
Microsoft serves as the foundation for nearly every solution we deliver. Our expertise across the Microsoft ecosystem helps clients maximize the value of their technology investments.
IDEAL FOR
Organizations seeking to get more value from their Microsoft 365 and Teams environment.
Numonix is a specialist in compliance recording and regulatory communications capture, trusted by highly regulated organizations around the world.
WHAT THEY DO
Numonix specializes in Microsoft Teams compliance recording and regulatory archiving. Their Azure-native solutions capture calls, meetings, and communications securely while supporting audit, retention, and data governance requirements.
WHY BRILLIANCY PATH PARTNERS WITH THEM
Numonix brings deep compliance expertise and a proven track record in highly regulated industries, making them a trusted partner for mission-critical recording requirements.
IDEAL FOR
Financial services, healthcare, government, and organizations with strict compliance obligations.
Pexip is a global provider of secure video communication and interoperability solutions, helping organizations connect people and meeting spaces across collaboration platforms.
WHAT THEY DO
Pexip provides secure video communications and meeting room interoperability solutions. Their platform allows video systems to connect seamlessly across Microsoft Teams, Zoom, Google Meet, and other collaboration platforms.
WHY BRILLIANCY PATH PARTNERS WITH THEM
Pexip removes barriers between collaboration platforms, ensuring organizations can maximize the value of their meeting room and video conferencing investments.
IDEAL FOR
Organizations with existing video room infrastructure, multi-platform environments, or advanced security requirements.
Heedify is a Microsoft-certified developer of Teams-native customer experience software, delivering contact center, attendant console, and AI receptionist capabilities entirely within the Microsoft Teams interface.
WHAT THEY DO
Heedify delivers three native Microsoft Teams products: a full contact center with skills-based routing, modern IVR, real-time dashboards, and native CRM integrations; an attendant console built for high-volume reception with one-click transfer, live Microsoft 365 presence, and a synced directory; and an AI Receptionist agent that answers calls 24/7 in more than ten languages, routing callers based on availability and Outlook calendars.
WHY BRILLIANCY PATH PARTNERS WITH THEM
Heedify is certified on both Microsoft Teams Phone Extensibility models — Extend and Unify — and is built directly on Microsoft Graph and Azure Communication Services, so agents work in the Teams interface they already know rather than a bolted-on second application. Fast deployment, ISO 27001 certification, and a genuinely native experience make Heedify a strong fit for organizations that want contact center capability without a lengthy change management program.
IDEAL FOR
Organizations that want a Teams-native attendant console, contact center, or AI-powered call answering deployed quickly, with minimal infrastructure and no disruption to the existing Teams experience.
Ready to Transform Your Communications?
Whether you are evaluating a contact center modernization, planning a cloud voice migration, or simply looking for a trusted advisor, Brilliancy Path is ready to help. Schedule a no-obligation consultation with one of our experts today.