Case Study: Streamlining Multi-State Operations for a Construction Firm with a Modern Contact Center Solution

by David Span | Apr 14, 2025 | Case Studies

Client Profile: National Construction Leader A leading national construction company faced major communication challenges across their multi-state operations. The firm specialized in heavy civil, commercial, and residential projects.  With expertise in road...

CaseStudy:Transforming A Healthcare Agency’s Legacy Call Center Operations with Anywhere365 – Improving Customer Satisfaction by 31%

by David Span | Apr 3, 2025 | Case Studies

Executive Summary A state healthcare agency was struggling with an outdated on-premises call center system that had become expensive to maintain and lacked modern features. The agency partnered with Brilliancy Path to implement Anywhere365, a cloud-based omnichannel...

Boost Efficiency & Customer Satisfaction with Anywhere365 + Brilliancy Path

by David Span | Mar 23, 2025 | Case Studies

Brilliancy Path, established in 2016, has rapidly positioned itself as a leading technology services provider, specializing in Microsoft Teams and cloud-based solutions. As a certified partner of Anywhere365®, Brilliancy Path offers unparalleled expertise in...

Case Study: Transforming Small Call Centers with Anywhere365 and Microsoft Teams

by David Span | Mar 14, 2025 | Case Studies

Unlocking Efficiency and Customer Satisfaction for Small Call Centers Are you a small call center looking for a communication solution that provides advanced features and high-touch support? Discover how Brilliancy Path’s tailored approach with Anywhere365 and...

Case Study: Migrating Contact Center to Anywhere365 Saved Mazda $1.8M

by David Span | Mar 14, 2025 | Case Studies

Anywhere 365 – Mazda Mazda’s Digital Transformation with Anywhere365 and Microsoft Teams Mazda North American Operations (MNAO) sought to modernize its contact center by replacing legacy telephony systems with a more agile, cloud-based solution. The goal was to...